Owner Assignment & Ticketing

Assigning an owner

You can assign a team member as the owner of any recommendation result. This makes it clear who is responsible for reviewing and acting on it. CloudCtrl records who made the assignment and when.

Each recommendation result can have one owner at a time. Reassigning a result to a new owner replaces the previous assignment.

To assign an owner, open the recommendation result and use the Assign Owner option. Enter the owner's email address and name.

To remove an owner, use the Remove Owner option on the same result.

The owner's name and the assignment date are visible to everyone in your organisation who can view recommendations.

Raising a ticket

You can raise a ticket in your team's work-tracking system (such as Jira or Azure DevOps) directly from a recommendation result. This makes it easy to turn a recommendation into a tracked work item without switching between tools.

To raise a ticket, open the recommendation result and use the Create Ticket option. Enter a subject (required) and an optional description, then submit.

CloudCtrl will return a link to the created ticket so you can navigate to it directly.

Note: Ticketing integration requires configuration by your CloudCtrl administrator. If ticketing isn't available in your organisation, contact your admin to have it set up.